What is AIOps -Algorithmic IT Operations and how it’s Work?

By Jhelum Basu 28-Feb-2022

What is AIOPs?

AIOps, short for Algorithmic IT Operations, is an approach that combines artificial intelligence (AI) and machine learning (ML) technologies with traditional IT operations to enhance and automate various aspects of IT management and monitoring. AIOps aims to improve the efficiency, accuracy, and effectiveness of IT operations by leveraging data analytics, pattern recognition, and automation.

These algorithms can identify patterns, anomalies, and correlations within the data to derive actionable insights and make intelligent decisions.

Here’s how AIOps works:

  1. Data Collection: AIOps gathers data from diverse sources, including IT infrastructure, applications, network devices, logs, and more. This data can be collected in real-time or near real-time, providing a comprehensive view of the IT environment.
  2. Data Analysis: The collected data is processed using AI and ML algorithms. These algorithms analyze the data, identify patterns, and establish baselines of normal behavior. They can also detect anomalies, outliers, or potential performance issues that may require attention.
  3. Event Correlation: AIOps correlates events and incidents across different systems and applications to identify the root cause of issues or incidents. By analyzing historical and real-time data, it can determine relationships and dependencies between different components, helping IT teams understand the impact of incidents and make informed decisions.
  4. Intelligent Automation: AIOps can automate routine and repetitive tasks, such as event triage, ticket creation, and incident resolution. By leveraging machine learning models and predefined rules, it can automatically handle low-level incidents, freeing up IT teams to focus on more complex and strategic tasks.
  5. Predictive Analytics: AIOps can leverage predictive analytics to forecast potential issues or performance bottlenecks before they occur. By analyzing historical data, it can identify trends, predict patterns, and provide proactive recommendations to prevent or mitigate future incidents.
  6. Continuous Improvement: AIOps systems learn and improve over time. As they process more data and receive feedback from IT teams, they can refine their algorithms, models, and rules to provide more accurate and actionable insights.

At Scadea We Transform Your IT Operations

AIOps is a new industry term to provide a smart solution using Artificial Intelligence and Machine learning algorithms. It is a multi-layered technology platform that automates and enhances IT operations. AIOps have evolved from traditional Network monitoring, Application monitoring, Service Desk, or Infrastructure monitoring.

Gartner describes this new field as having two primary components at its core: big data and machine learning. These are surrounded by monitoring, service desk, and automation to offer the company persistent insight into the performance of the IT systems and to provide dashboards and reports. The assumption of AIOps is to provide management with insight into how IT supports the business.

At Scadea Solutions we help our customers transition to a Modern-day Runbook Automation Platform. It is an intelligent machine learning platform for managing IT operations and automating the most complex Business and IT Processes.


AIOps empowers IT teams to proactively manage their IT environments, improve system performance, and enhance overall operational efficiency. Scadea help customers to shift left from traditional IT management to modern-day IT management. Business Process Engine (BPM) to seamlessly automate routine tasks. Seamless integration with other tools and platforms through APIs.

About the Author

Jhelum Basu

Senior Manager

Jhelum Basu is a Senior Manager in Customer Success, Service Delivery, Marketing and Enterprise Reporting space at Scadea Solutions INC. He has 20+ years of experience in Insurance, Banking and Financial Services & Healthcare domain in UK, Continental Europe and North America. He is contributing with his communication, program-management and exemplary customer support skills to enhance service delivery and efficiency in overall organizational growth.

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