Managed Cloud Services

By Jhelum Basu 11-Feb-2022

This template is organized into five-set of topics:

  • What is Managed Cloud Service?
  • What is a managed cloud services provider?
  • Why do customers need a Managed Cloud Services provider?
  • How Managed Cloud Services providers have operated in the last decade?
  • Future and Trends in Managed Cloud Services

What is Managed Cloud Service?

Managed cloud services refer to outsourcing daily IT management for cloud-based services and technical support to automate and enhance your business operations from on-premises IT to Cloud Computing.

Often, internal IT departments don’t possess the skills to effectively monitor and maintain a cloud environment. In these situations, a company hires a third-party cloud managed services provider to manage cloud security, computing, storage, network operations, application stacks, vendors, and more. Depending on your IT needs, cloud MSPs (managed services providers) can also handle monitoring and reporting, performance testing, backup and recovery, and more.

With fixed hourly / monthly pricing, hiring a cloud-managed services provider is often less expensive than an in-house team.

Examples of Cloud Computing Services:

  • 1. Amazon EC2 — Virtual IT.
  • 2. Google App Engine — Application hosting.
  • 3. Google Apps and Microsoft Office Online — SaaS.
  • 4. Apple iCloud — Network storage.
  • 5. DigitalOcean — Servers (Iaas/PaaS)

In other words, SaaS, PaaS, and IaaS are the three main paradigms of cloud computing.

  • IaaS (Infrastructure as a Service)
  • PaaS (Platform as a Service
  • SaaS (Software as a Service)

What is a managed cloud services provider?

Because of the availability of IT infrastructure as a service, many new-age technological product-based companies have adopted Cloud.
They focus on their core products and partner with a third-party Managed Services Provider to help them in keeping the service availability and continual business operations. An MSP helps in two broad categories:

24/7 Monitoring and Management
An MSP takes care of the continual monitoring and associated management of the IT infrastructure. Proactive monitoring ensures that the downtime is minimized by analyzing the key metrics over a single dashboard, performing trend analysis, and using machine learning algorithms to detect failures before their occurrence. Having a team of Linux and SysOps Administrators, they are well equipped to automate routine tasks, remove the single point of failures, assess and audit the infrastructure vulnerabilities based on the Industry’s best practices. An MSP is an expert in this field and understands the nuances of the business. Moreover, it is a cost-effective proposition considering the kind of professional expertise that is brought to the table

DevOps Automation
Cloud managed services providers will make your release and deployment processes simpler, by automating them. Adopting Cloud and harnessing its true power should be the objective of the IT leaders and the Continuous Integration and Continuous Deployment (CICD) process is a path to progress. A good MSP has DevOps experts who help businesses in planning and strategizing their Cloud Roadmap so that the developers could collaborate better and deliver results faster and better. As Managed Services Provider (MSP), has been helping multiple businesses across Internet, e-commerce, financial services, OTT, etc. domains in their exponential growth journey by implementing industry’s best practices in their Cloud roadmap. They have been situated all around the world, it attracts the best talents in the Cloud Computing world and provides professional services for DevOps and Managed Services

Why do customers need a Managed Cloud Services provider?

Thinking of outsourcing IT management to a cloud-managed services provider? Here are some advantages of choosing a cloud expert:

Cost savings
By outsourcing your cloud-managed services, you control and reduce costly network maintenance costs. Staffing a full-time IT department is expensive and often unnecessary for small to medium-sized businesses with simple networks. Outsourcing to a cloud-first managed services provider like We can save you thousands each year on the cost of an in-house IT department.

Predictable, recurring monthly costs
With the flexibility of cloud-managed services, you decide how much you’re willing to pay for IT services and have a consistent monthly bill. For example, a tax service has a spike in customers during tax season and will need more support during the first quarter of the year and less during the second through fourth quarters. A privatized learning institute for working adults will need the most support in the evenings when students are online after work. With a fixed monthly service plan that’s customized to fit your needs or budget, you optimize the amount you pay for IT support.

Future-proofed technology
Migrating to a cloud environment is the first step in future-proofing your data center. Next, you’ll need to make the latest technology and services available to your business. By hiring an in-house IT staff, your IT personnel will have to spend company time training when a new technology or required upgrade gets released. Cloud technicians are already prepared to manage the latest technology.

Custom and integrated service
Cloud-managed service providers are flexible. Some providers offer pay-per-service or payment plans, enabling your business to focus funds on growth. Other cloud-managed service providers offer a converged solution, which produces, even more, cost savings. These converged solutions may include security protection, network monitoring, or the setup of a new service area.

Robust infrastructure
Cloud MSPs like we offer a robust network infrastructure with 24/7 management. Depending on the service agreement, a cloud-managed service provider can monitor and scan the network for patch requirements security, and more. Managed service providers can also integrate existing business practices and policies to manage your network to coincide with your organizational goals.

Centralized network services and applications
With a managed cloud network, the provider manages all applications and servers in a central data center. This increased network availability also raises employee production. Your remote network users can access centralized data within the same network including virtual services, and you can build storage and backup into a centralized network.

Coverage on all service levels
Cloud service providers offer better control over service levels, performance, and maintenance. With a comprehensive service-level agreement, your business gains service continuity. The longer you work with a cloud-managed services provider like Agile IT, the more familiar they become with your network, leading to faster issue response times.

Disaster recovery and faster response time
Services are the lifeline of a cloud-managed service provider. We have designed countless networks and data centers with proven redundancy and resiliency to maintain business continuity. With cloud-managed services, your data will be safe and secured across all cloud services and applications. In the event of a disaster, your business and operations can continue with minimal downtime.

Vendor interfacing
When vendor-specific service issues arise, cloud-managed service providers, take care of contacting third-party vendors to resolve them. We understand the technical questions to ask when communicating issues with cloud vendors including Microsoft and Amazon etc… We are committed to helping businesses leverage custom cloud solutions to control costs and automate critical processes. As a cloud-managed services provider, we set up, manage and protect your cloud environment so you can focus on growing your business.

How Managed Cloud Services provider have operated in the last decade?

The era of the Managed Service Provider (MSP) is now part of the weave of our corporate culture. The MSP provides the much-needed extended helping hand for the modern enterprise. Digital transformation has created many challenges for both SMBs as well as the larger enterprise. Cloud computing alone has many facets, and the Internet of Things (IoT) has taken this technology to the edge. As technology becomes embedded across business processes, greater skills, costs, and management, are needed. A recent survey found that around 90 percent of organizations have a lack of skills in multiple cloud disciplines. This figure has doubled over the last three years. But technology is not going to go away anytime soon and is likely to become even more complicated. Here we take a look at the past services offered by outsourcing our IT.

The MSP of the Pas

Back in the day, before the advent of cloud computing, the mainstay of IT resource support was the “break and fix model”, many companies paid a fee-for-service when outsourcing help with IT-related needs. The break and fix method, is as described, a fix it when you need it a model of support. Typically, an IT engineer would be called to an on-premise problem, fix it, then bill for time and other costs. The support package would cover areas like network and hardware repairs and peripheral equipment maintenance. As the enterprise perimeter changed when the internet took hold, things changed for IT services as well as the enterprise. Cloud computing took outsourced IT support to a whole new level. Cloud infrastructures and related apps created more productive working options; IT infrastructures became so complex that specialists were needed to optimize and maintain them. The cloud changed the way that outsourced IT service models were delivered and entered into an era of the true Managed Service Provider (MSP).

Future and Trendz in Managed Cloud Services

Many new and emerging technology areas, such as the applications of Artificial Intelligence (AI), increasing use of the IoT, and edge computing, put even more pressure on the enterprise. Data is the new edge too. Data will be the center of an MSP’s offering. Its creation, flow, analysis, and use will be reflected in how the MSP presents services.

Here are the three areas of likely future focus for an MSP as we move into the 2022

Cybersecurity is likely to continue to have challenges in the coming years. Technologies like AI will open up opportunities using deepfakes that a cybercriminal will exploit. Phishing, especially spear-phishing will continue to plague companies. MSP’s offering Security Operation Center-as-a-Service (SOC-a-a-Service) will be able to keep up to date with the changing face of security. This expertise will be passed on to MSP clients.

Data continues to be the pivot upon which commerce turns. To reflect the increasing importance of data in our systems and services, regulations are being updated, advanced, and created afresh. Data privacy, in particular, is a highly nuanced area that most companies do not specialize in. MSP’s are likely to differentiate themselves by offering privacy practices.

Managing the edge
Edge computing is about the data processing that happens on a decentralized network of devices away from the centralized data center. It offers the next leap in fast data analysis. Edge computing requires a fundamental shift in infrastructure management. MSP’s will be able to provide a seamless movement to the edge


Innovations in technology open up opportunities to make firms stay competitive and productive. But with these opportunities come with technical challenges. The MSP is a specialist that understands how to optimize solutions and create access to new emerging technologies on behalf of their clients.

An MSP should become a very close partner to your organization. In doing so, you effectively extend your technological reach, whilst containing costs. It may seem daunting to take on new technologies that use the IoT and AI, for example, but an MSP offers confidence in moving into this brave new world of upcoming technology.

About the Author

Jhelum Basu

Senior Manager

Jhelum Basu is a Senior Manager in Customer Success, Service Delivery, Marketing and Enterprise Reporting space at Scadea Solutions INC. He has 20+ years of experience in Insurance, Banking and Financial Services & Healthcare domain in UK, Continental Europe and North America. He is contributing with his communication, program-management and exemplary customer support skills to enhance service delivery and efficiency in overall organizational growth.