Client Snapshot:
A leading retail and e-commerce company whose legacy systems were slowing down its ability to keep pace with customer demand.
Challenge:
The company’s legacy systems were limiting its ability to adapt quickly to shifting customer demands and market trends, particularly in order processing and fulfillment. Manual steps and disconnected systems between the storefront, inventory, and warehouse slowed order processing, and the resulting inefficiencies were affecting both the bottom line and customer satisfaction through delayed shipments and stock inaccuracies. The company needed to modernize order processing and fulfillment without a lengthy, high-risk replacement of its core systems.
Approach:
Scadea’s team mapped the order lifecycle from checkout through fulfillment, identifying the specific handoff points between systems where delays and errors were accumulating. Mendix’s low-code platform was chosen so Scadea could build and deploy a solution quickly, and adjust it based on how it performed in production rather than committing to a long, rigid development cycle for a full systems replacement.
Solution:
Scadea built a Mendix-based application that automated the handoffs between the storefront, inventory, and warehouse systems, giving the fulfillment team a single view of order status and stock levels instead of having to check multiple disconnected systems. The application flagged orders at risk of delay before they became customer-facing problems, and the low-code foundation meant the fulfillment workflow could be adjusted as the business’s needs changed without a lengthy redevelopment cycle each time.
Results:
Orders now move through processing and fulfillment with fewer manual handoffs and fewer of the delays that used to result from disconnected systems, and the fulfillment team has visibility into order and stock status that they didn’t have before. The company has a fulfillment workflow it can continue to adapt on the Mendix platform as demand patterns and business needs evolve, rather than one locked into the constraints of the legacy systems it replaced.
