Challenge:

A leading healthcare provider was facing challenges with their patient onboarding process, resulting in delayed appointments and reduced patient satisfaction. The existing manual process was time-consuming, error-prone, and lacked transparency. The healthcare provider needed an automated solution that would streamline the patient onboarding process and improve the patient experience.

Solution:

Scadea leveraged its expertise in Pega development to design and implement an end-to-end patient onboarding solution. The solution enabled patients to fill out and submit their medical history and other details through an online portal. Pega’s decision engine was used to automate the verification process, ensuring that all the required information was complete and accurate. The solution also provided real-time updates to patients, reducing anxiety and improving satisfaction.

Results:

The Pega-powered patient onboarding solution enabled the healthcare provider to streamline their processes and reduce manual efforts, resulting in faster patient onboarding, reduced waiting times, and improved patient experience. The solution also helped to increase patient engagement, leading to higher patient retention rates and improved brand loyalty.

Key Benefits:

Automated patient onboarding process
Reduced manual efforts and waiting times
Improved patient experience and engagement
Real-time updates and transparency
Higher patient retention rates and brand loyalty.