Challenge:

A leading e-commerce company faced challenges with its order management and fulfillment processes, resulting in delayed shipments and dissatisfied customers. The existing system lacked visibility and automation, leading to manual errors and inefficiencies.

Solution:

Scadea leveraged Pega’s capabilities to develop a unified order management system, integrating it with the client’s existing technology stack. The system enabled real-time visibility of orders and inventory, automating key processes like order routing and fulfillment. Additionally, Pega’s AI-powered decision-making engine helped optimize fulfillment routes, reducing delivery times.

Result:

The client saw a significant improvement in order processing and fulfillment times, reducing shipping times by 30%. The centralized system also helped reduce manual errors and enabled real-time tracking of orders, improving customer satisfaction. The client was able to scale their e-commerce operations with confidence, thanks to the streamlined system developed by Scadea’s Pega experts.