Client Snapshot:
A large hospital chain running day-to-day operations on legacy systems that were increasingly getting in the way of patient care.
Challenge:
The hospital chain’s legacy systems were creating friction throughout daily operations, from scheduling and bed management to communication between departments. Staff worked around the systems’ limitations rather than with them, and those workarounds added time and risk to processes that directly affected patient experience. Leadership needed a modern, scalable solution that could streamline operations across multiple facilities without the long timeline and risk typically associated with replacing core hospital systems outright.
Approach:
Scadea’s team started by identifying the operational processes causing the most friction for staff and the most delay for patients, then evaluated where a low-code approach could modernize those processes quickly without requiring a multi-year systems overhaul. OutSystems was selected specifically because it allowed Scadea to build and iterate on solutions fast, with the ability to adjust based on staff feedback as the rollout progressed.
Solution:
Scadea developed a custom OutSystems-based solution that streamlined key operational workflows, including scheduling and inter-department coordination, integrated with the hospital chain’s existing systems so staff weren’t forced to abandon tools they already relied on. The low-code foundation meant the solution could be extended to additional workflows and facilities without the long development cycles a traditional custom build would have required, and staff feedback during rollout was fed directly back into refining the workflows.
Results:
Hospital staff now work with streamlined processes that reduce the manual coordination that used to eat into time better spent on patient care, and the chain has a scalable foundation it can extend to additional facilities and workflows going forward. The solution’s low-code architecture means new operational needs can be addressed in weeks rather than the months or years a legacy systems overhaul would have required.
